Frequently Asked Questions
About EngineeringShop
What is EngineeringShop.ng?
EngineeringShop.ng is a B2B MRO procurement platform serving businesses and organisations across Nigeria and Africa. We help customers source products and solutions for maintenance, repairs, operations and industrial requirements.
Who do you serve?
We serve organisations across oil and gas, maritime and ports, telecommunications, construction, manufacturing and other asset-heavy industries.
Is EngineeringShop an online store?
EngineeringShop is primarily a product catalogue and procurement platform. Customers use the website to find products and submit requirements, while pricing, availability and lead times are confirmed before procurement.
Products & Brands
What products do you supply?
We supply a broad range of MRO, engineering, industrial and operational products, including tools, instrumentation, valves, pressure equipment, cable management, process control and specialised components.
Which brands do you supply?
EngineeringShop features products from recognised OEMs and manufacturers across various engineering and industrial categories.
Are you authorised distributors?
Yes. We are authorised distributors for the OEM products and brands listed on EngineeringShop, subject to the applicable manufacturer arrangements.
Are your products genuine and new?
Yes. We supply brand-new products sourced through our authorised OEM and distribution channels.
Can you source a product that is not listed?
Yes. Send us the product name, part number, brand, specification or application and we can assess the sourcing requirement.
Pricing, Availability & Lead Time
How do I get a price?
All products are available on a Call for Price basis. You can contact us by mobile, email or through the enquiry form.
Why are prices not displayed on the website?
Our pricing depends on factors such as product specification, quantity, OEM pricing, availability, sourcing location, logistics and project requirements.
Can you quote several products at once?
Yes. You can send a list of products, RFQ, BOM or project requirement for quotation.
How do I know whether a product is available?
Availability is confirmed for each enquiry based on the OEM or supply source.
How long will delivery take?
Lead times vary by product, OEM, availability, sourcing location and delivery requirements. Internationally sourced products may require two weeks or more.
Procurement & Project Support
Can EngineeringShop handle RFQs?
Yes. Send your RFQ and we can review, source and quote the required products.
Can I send a Bill of Materials?
Yes. We can work from your BOM and source the required items.
Can I send an Excel or CSV file?
Yes. You can send your procurement or project requirements in Excel or CSV format.
Can you handle bulk and project requirements?
Yes. We support bulk orders, project procurement, recurring requirements and specialised sourcing.
Can you source hard-to-find products?
Yes. We can investigate suitable OEM and supply options for specialised or difficult-to-source products.
Can you help identify the right product?
Yes. Our team can assist with product identification, specifications and sourcing based on your application or requirement.
Solutions Consulting
Does EngineeringShop provide solutions consulting?
Yes. We provide technical and solutions consulting for selected engineering and industrial requirements, in addition to product sourcing.
Can you develop a solution rather than supply individual components?
Yes. Where appropriate, we can help identify compatible components, bring them together and support delivery of the required solution.
Can you support explosion-proof and hazardous-area requirements?
Yes. We can support applicable requirements involving IEC, ATEX and other relevant standards and specifications.
Ordering & Payment
How does the procurement process work?
The typical process is: Product or requirement → Enquiry → Quotation → Specification, availability and lead-time confirmation → Customer approval → Procurement → Delivery.
Can I buy directly from the website?
The website is primarily for product discovery and enquiries. Orders are processed through the quotation and procurement process.
How do I pay?
Payment arrangements are confirmed as part of the quotation and procurement process.
Will I receive a quotation and invoice?
Yes. The relevant commercial documentation is provided during the procurement process.
Delivery, Warranty & Support
Do you deliver across Nigeria?
Yes. Delivery arrangements are made according to the product, destination and procurement requirements.
Can you deliver to a project site?
Yes, where suitable delivery arrangements can be made.
Do your products come with warranties?
Where a manufacturer warranty applies, the applicable terms are communicated during procurement.
Do you provide after-sales support?
Yes. We provide after-sales support and assist with relevant product and procurement issues.
What happens if there is a problem with my product?
Contact us with the relevant order and product details. We will assess the issue and work with the appropriate OEM or supply channel towards resolution.
Corporate Procurement
Can EngineeringShop support corporate procurement teams?
Yes. We work with procurement, engineering, maintenance, project and operations teams.
Can you support recurring procurement?
Yes. We can support organisations with ongoing MRO and operational sourcing requirements.
How do I submit a large procurement requirement?
Send your RFQ, BOM, Excel/CSV file or project requirement through our enquiry channels and our team will review it.